We strive to provide a high level of satisfaction for our clients. If for any reason you are not satisfied with our service, please review our refund and return policy for online services.

1. Services Eligible for Refund

You may request a refund for a service purchased on our website within 7 days from the start of the service, provided that the service has not been fully delivered or used.

Important: Since our services are digital and provided online, a refund is only possible before the service begins or if the service has not been fully completed.

2. How to Initiate a Refund Request

To request a refund, please follow these steps:

1. Contact our customer support at support@vasiletech.city.
2. Provide your order number and the reason for your refund request.
3. We will review your request within 3 business days and notify you of the decision.

3. Refund Processing

If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the same payment method used for the original purchase. Please note that the refund may take a few days to appear, depending on your payment provider.

4. Services Not Eligible for Refund

Due to the nature of online services, we cannot offer refunds in the following cases:

• If the service has been fully delivered or used (e.g., access to a course or software).
• Subscription services or recurring payments that have been partially used.
• Personalized or custom online services that have been provided according to your request.

5. Damaged or Defective Services

If you encounter technical issues or errors while using our online services, please contact us as soon as possible at support@vasiletech.city. We will work to resolve any issues, and if necessary, we will offer rework or compensation for poor quality service.

6. Additional Service Costs

If additional work is required on our part to resolve an issue or rework a service, we may offer these services for an additional fee. These terms will be discussed and agreed upon with you in advance.

7. Changes to the Refund and Returns Policy

We reserve the right to modify or update this refund and returns policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the date of the update.